I have been trying to get internet service from Zito to replace Verizon DSL.
Fourth day scheduled in as many weeks for installation of Zito Media Internet Service. I have wasted 4 days waiting for them to show up and no calls to cancel, reschedule or explain why they did not show.
I have had to call their Customer Support several times only to receive the complimentary “we are sorry and we’ll look into it and get back to you” excuse. Never to hear from them again. Tuesday, I received the recorded “You have an appointment tomorrow from 10 – 12.” I was not aware I had an appointment until the recorded call. Of course, another no show, no call.
Is this the status quo for Zito Media to treat potential and existing customers with no respect?
Does anyone know of a senior official, manager or VP I can contact besides their Customer Service people? Looking for a name and direct number to Executive.