While we are reflecting on the people who do such a good job in serving customers, I also wanted to relate what happened today, but it was on the customer side. I had to call Verizon today to ask some questions. Our business has to make some changes to our cell phone network soon and I needed some information. I spoke to a foreign woman with a heavy accent who was very helpful and was very accommodating. She answered my questions and even was able to give me a discount as we have been with Verizon a number of years. Before we hung up, she said my call was the first one of the day that was a good experience, and that her other calls so far were very difficult and she had to deal with a lot of irate customers. She was so thankful for a pleasant call, finally. It made me think of the times I have been somewhat short and irritated and how I probably made the customer service person feel. 99% of the time, it is not that person's, waitress', or technician's fault anyhow. Makes me want to try harder to be more kind when dealing with folks who serve us. We are all just out here trying to make a living, and its much more enjoyable if we are pleasant to one another.